Telemaque by Safeware

Product_TelemaqueTelemaque visitor management software allows small and enterprise organizations to automate the visitor access control process from registering a visitor, to capturing detailed information quickly and easily by electronically scanning an ID, and to printing a visitor badge. With Telemaque optimize the reception experience while increasing the security of your site.


Telemaque visitor management software meets YOUR safety and security requirements

The set of rules documents and workflow features adapt easily to different types of sites. For brand-conscious corporate headquarters to the compliance and security conscious industrial site (such as sensitive Seveso sites or institutions working in the field of defense). The solution fits all configurations of single-site, multi-site and multi-company configurations. More than 18 million visitors are managed each year by customers using Telemaque.

Simplifies visitor registration

The visitor is registered with a simple scan of the identity card. Telemaque integrates seamlessly with the existing IT environment connecting easily to LDAP, mail and CRM systems. 60% of Telemaque integrations are connect to access control applications from companies such as Cegelec, Gunnebo, Horoquartz, Nedap, UTC, …

Automation and Personalization of Reception Procedures

Avoid unnecessary date entry with direct import of data from other applications or online forms. Personalize reception procedures for different visitor types (VIP, group, trainee, contractor…) The application can manage multiple companies on one site and be customized for brand requirements and security protocols and processes.

Integrates with existing Identification and authentication technologies

Telemaque works with the technology you already have, including ID card readers, badge printers, ID card scanners and tablet signature devices. Make sign-on simple for your employees, thanks to support for LDAP, Active Directory. Or connect via Web or API to CRM and ERP applications.

On-premise or Cloud-based solutions

Telemaque can be kept on-premise or in the cloud and it adapts as you grow. Take the Telemaque test drive today and see how it can transform your security operations or schedule a one on one with a Telemaque expert to have your questions answered.


Thousands of organizations, large and small, public and private, have discovered the many benefits of replacing paper and manual processes with a computerized system. The main objectives of visitor management with Telemaque are: smooth, quick visitor reception, a secure workplace, increased productivity and time savings of your reception staff.

Pre-registration of visitors – Importation by reception staff of visitor lists provided by other services.

Optimize the reception process – Automation and customization of reception procedures per company or per site.

  • Register visitor by scanning ID, selecting from a directory or created a new file
  • Take photo and integrate it instantly
  • Set waiting status to ensure host is informed of visitor arrival
  • Attribute temporary wi-fi codes to visitors
  • Display for reception specific protocols for certain visitors
  • Edit badge with (or without) visitor photo

Branded badge printing – Improve your company image with badges following corporate branding guidelines.
Events and receptions – Print badges designed specifically for events using the incorporated design tool.
Longer-term badges – provide temporary or long-term badges for external parties
On-site visitor tracking – Visitor’s badge is followed from time of entry on site until they leave.
Visitor messaging system – No more post-its with messages for visitors. When a visitor is registered any messages for them appear on the screen.
Blacklisting – Restrict access to specific people or groups of people.
Internal directory integration – Telemaque interfaces with the internal directory saving needless data entry.
Visit log and reporting – Track who was on-site when a specific event occurred. Visitor statistics help analyze traffic and volume of visitors for staffing needs.


Many add-ons are available for Telemaque visitor and lobby management software. These add-ons offer additional functionalities for managing various services related to visitor reception. This includes pre-registration of visitors, organization of taxis reservations, courier and package deliveries, parking spots and loaner keys for visitors.

Pre-registration of Visitors

This add-on allows receptionists, assistants and other employees to pre-register expected visitors. Pre-recording identity information about visitors saves time when they arrive. The pre-registration is also an extra security measure for companies that require the pre-registration of all visitors to their site.


The Taxi Add-on manages the registration of requests for taxis by visitors and employees, the identification of drivers, destinations and taxi departures and arrivals. The add-on can be used independently of Telemaque.

Couriers and packages

This add-on allows employees to track the status of package deliveries (sent, in transit, received…). It assures the traceability of packages by transporter. The sender can receive an email when a package has been delivered.

Parking access

The parking access add-on manages parking spots and visitor vehicles when they are on site. A parking can be assigned when the visitor arrives or can be pre-registered and identified when he arrives at the parking lot.


For companies with hundreds of keys it is necessary to quickly access the key. This add-on provides a virtual representation of the physical location of the key indicating where the key is and its status: present or borrowed. Keykeeper provides information about who borrowed the key. It is also possible to secure a key by allowing only certain people to borrow it.


Telemaque easily integrates data captured by different peripherals such as personal identification readers, business card scanners, badge printers and handheld barcode readers.

Personal Identification Readers

Using a full-page OCR-RFID reader can significantly streamline your reception process by automatically capturing information from the visitor’s personal identification card. The data is automatically sent to the visitor record saving time and errors.

Business card readers

Business cards are scanned and information is saved to the visitor’s profile (name, company, title …). It is also possible to save a pdf scan of the business card to the profile.

Badge printers

Within seconds, print personalized color or monochrome badges on blank or pre-printed formats. Telemaque prints customized text, logos, barcodes and images to suit your needs. The badge is also a means of communication and improves the company image with your visitors.

Barcode readers

Handheld barcode readers allow you to capture visitor movements and data at a distance or when on the move. Handheld readers give flexibility in the configuration of your on-site security and visitor management.

See it in Action